Bonus terms and conditions in plain language
Every promotion has its own terms, and almost all of them lean on a general bonus policy. That document holds the clauses behind most refused withdrawals: max bet with an active bonus, restricted games, max cashout, deadlines and a broad definition of "bonus abuse". This page translates those bonus rules into plain language and shows, with invented numbers, what each one does. The binding version is always the one published by 389win for your offer.
Max bet with an active bonus
The most commonly broken rule, usually by accident. While bonus money or wagering is active, each round has a maximum stake. Going over it once can allow the operator to void winnings. Illustrative example, not a 389win term. With a 5-unit cap, a single 6-unit spin in a moment of excitement can cost everything won with the bonus. If your slot has a quick-bet button, check its value before you tap.
Restricted games and contribution
The general rules typically list games that do not count toward wagering or count partially, plus titles banned while a bonus is active. In many markets, table games, roulette and live casino contribute little, and bonus-buy features may be prohibited. Playing a restricted game with promotional money can void the offer. The contribution maths is on the wagering page.
Max cashout and wagering caps
| Situation | Final balance | Cashout cap | Withdrawable |
|---|---|---|---|
| No deposit bonus | 600 | 100 | 100 |
| Free spins | 250 | 200 | 200 |
| Deposit bonus without cap | 600 | — | 600 |
Illustrative example, not a 389win term. The cap trims exactly the rare outcomes that make an offer interesting. On deposit offers, check whether one exists; on no-deposit offers, it almost always does.
Sticky and non-sticky bonuses
A sticky bonus is never withdrawable: it is there to bet with and is removed at cashout. Deposit 100, receive 100, finish wagering with 350, and you could withdraw 250. With a non-sticky bonus, your deposit is used first; win before touching the bonus and you can usually forfeit it and withdraw your real balance. Illustrative example, not a 389win term. The same percentage is worth far more in the non-sticky format.
Two different clocks
Many offers have one deadline to activate (accept the offer, use the spins) and another to complete wagering. Missing the first makes the offer disappear; missing the second cancels the bonus and the winnings tied to it. Note both when you accept.
What "bonus abuse" usually covers
The broadest clause. It typically covers multiple accounts, using someone else's identity or payment method, low-risk hedged bets to clear wagering, abrupt stake changes and other patterns listed in the terms. Play with one account, accurate details and your own payment methods, and this clause stops being a risk.
Reading terms in five minutes
- Search for "max bet" and note the figure.
- Search for "contribution" or "excluded games".
- Search for "max cashout" or "maximum conversion".
- Identify whether the bonus is sticky or non-sticky.
- Note both deadlines: activation and wagering.
With those five answers, any bonus can be compared with another. If a clause is unclear, ask support in writing before accepting.
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