Self-exclusion and limits: from a light brake to a full stop
Not every break needs to be permanent, and not every problem is solved by a limit. This page arranges the tools from lightest to strongest — deposit limits, loss limits, timeouts, cooling-off periods and self-exclusion — and explains how to use them with a 389win account and beyond it.
Level 1: deposit and loss limits
A deposit limit caps what you can add per day, week or month; a loss limit stops play once net losses reach a set figure. Illustrative example, not a 389win term. A 300-unit monthly deposit limit with a 200-unit loss limit means that even if you deposit the full 300, play stops when you are 200 down. Set these numbers calmly, away from the game, and check which tools your account offers.
Level 2: session limits and reality checks
Slots and crash games are fast, and time disappears without you noticing how much you have wagered. Session limits end play after a set time; reality checks pop up to show elapsed time and results. They are especially useful at night and in games with short rounds.
Level 3: take a break (timeout or cooling-off)
A timeout or cooling-off period locks the account for a short time — from a day to a few weeks, depending on what the platform offers. It cuts the impulse after a bad session. While it runs, you cannot deposit or play on that account.
Level 4: how to self-exclude
- Open the responsible gambling or account settings area and choose self-exclusion.
- If you cannot find it, ask support and keep the written confirmation.
- Withdraw any remaining balance if possible, and remove apps and shortcuts.
- Check whether your country runs a national self-exclusion scheme covering all licensed operators, and register there too.
- Consider blocking software and your bank's gambling-transaction block for extra protection.
A self-exclusion request should never be argued with. Operator-level exclusion covers that operator; national schemes, where they exist, cover every licensed site in that country. Sites outside that licensing system are not covered — one more reason to check a licence before registering anywhere.
Support beyond the block
Blocking access helps; working on the cause helps more. Gambling Therapy offers free online support in many languages, and Gamblers Anonymous lists meetings worldwide. Local health services and national helplines, where they exist, can offer treatment. More in responsible gambling.
Coming back after exclusion
When an exclusion period ends, some operators require a cooling-off step before reopening, and some exclusions cannot be lifted early at all. If you are thinking about returning, start with strict deposit and loss limits — and ask yourself honestly whether the reasons you excluded have changed.